086: Inner-Circle Method of Finding Your First or Next Web Design Client

Finding your first client as a new web designer might feel like climbing Mount Everest - an arduous, unfamiliar and challenging endeavor. But once you have the right approach and strategy, it doesn’t have to be. In this article, I will share with you one of many (web design) client finding strategies that you can put into practice today.

If finding your first client or even your next client is what you are trying to solve, then I’ll guess that you are working on solving through the bottleneck in the first quadrant of your business. I highly recommend that you read through blog article No. 84 which outlines the four categories of your business (quadrants) as well as introduces you to the Business Bottleneck Breakthrough strategy that you can use over and over as your business grows.

See that article here: 084: How to Grow Your Web Design Business Using the BBB Strategy

So this category you are working on solving is Marketing which includes any action you take to create traffic to your site and to build visibility of your business and specifically of your services. You need to start getting the word out about your web design business and let people know what your business is about and that you are ready to serve new clients.

---

What do Web Design Clients Need?

Now, think about what do clients need before they can hire you? And here we are talking about people who know they need a website and are in the market for a web designer. These clients are already informed about what they need (their pain point) and have some sort of an urgency to get the website made.

They first need to:
1. know that you exist. They need to have seen your website or your content online or seen you in person or seen your business info in print somewhere.
2. they need to see that you can deliver what you say you will deliver. They need to see a portfolio or some kind of a qualification and expertise.

So let’s target the second need first - the need to see a portfolio. We address this first because if you don’t have a portfolio, then even if they know that you exist and find your website, they are less likely to hire you without a proof of your expertise. So let’s prepare your business to receive those clients by building a portfolio, building that credibility factor first.

But as soon as I said that, it sounds like a catch 22, right? How do I build a portfolio, if clients don’t hire me, and if they don’t hire me, how will I build a portfolio?

Don’t worry. Here’s my solution out of this dilemma:
Build a portfolio that you can then use to find your ideal clients in the future.

Reach Out To Your Inner-Circle

As a brand new web designer, what will be the quickest ROI (return of investment) of your time so that you can quickly build out a portfolio? The answer: reaching out to your inner-circle. You can reach out to your family, your friends and close relatives and let them know that you are doing web design and offering that as a service.

Now reaching to friends and family may not sound that exciting. But I am not talking about contacting every friend and family member. Consider a handful of close people at first whom you feel comfortable of reaching out. It’s quite likely that they may have a side-hustle or a project they would love to have a website for but they never told you about it.

Bank On Your Existing Social Capital

Why do I suggest reaching out to your inner-circle? Because these are the people with whom you have the greatest social capital. In other words, they already know, like and trust you. You don’t have to convince them of your skills. They know you and are familiar with what you are capable of and can trust you even without you showing them a portfolio. Plus, they know you can’t run away - they most likely know where you live. LOL.

That’s why you can very likely convince them to give you a chance to build a website so that you can create your first or second website and build out a portfolio. And this is what you need ⏤ a portfolio of websites to showcase that you know what you are doing. This is what will help you get out of your inner-circle pretty quickly and start getting clients outside of friends and family.

How many sites to aim for? My suggestion is to aim for minimum 3 and maximum 6 for your starting portfolio.

And just because you are building sites for friends and family, doesn’t mean you’ve gotta do it for free. You may not charge your full going rate that you are aiming to be hired for but a nominal fee will help them be invested in your project and value your work. You may feel the need to undercharge enormously for your first website and hey, if it’s for your mama or papa, don’t sweat it. There’s so much they have done for you that very likely that cutting them a deal won’t be a big deal! Most important is to get that portfolio of 3 to 6 websites created and under your belt.

This strategy of reaching your inner-circle is a great one for starting web designers. But it can literally be used any time in your career. Of course, as you become more established you will want to get paid like a business-owner ⏤ appropriately. There are other strategies that you can put into place once you have exhausted the friends and family inner-circle. And I will be sharing with you those ideas in my upcoming blogs and videos.

Action step: Think of 3 people whom you can reach out to today and offer them to build a website for your portfolio. Jot it down and see how that feels. Then write or call the first person you feel inspired to reach out.

Peace,
Sophia

084: How to Grow Your Web Design Business Using the BBB Strategy

On your journey to building a successful design business, you will inevitably run into challenges. These are the bottlenecks to your progress. Each challenge, once you overcome it, brings you to the next level. Solve for the bottleneck and you unlock the next level. Knowing what kind of a challenge you are facing will help you tremendously in breaking through that bottleneck. In this article, I will share with you how to spot bottlenecks and ways to solve them using the Business Bottleneck Breakthrough Strategy.

Business Bottleneck Breakthrough Strategy is all about understanding what the four main business categories are, how they apply to your specific business model and then learning to assess the revenue bottleneck through this lens. Read on to see my examples and explanation.

---

Four Categories That Need Your Attention

As an online entrepreneur, these are some overarching categories in your business that need your attention:
1. Marketing (Content Creation, List Building, Public Relations, Ads - long term)
2. Acquisition (Short-term Client acquisition)
3. Production (Serving Clients)
4. Administrative (Accounting, HR, Taxes)

To make the distinction between Marketing and Acquisition, think of marketing as all the things you do to create traffic to your site, to create inquiries for your services. And acquisition is everything that you do to turn that traffic/inquiry into clients. So that means responding to client requests, writing proposals, doing complimentary consultations, these all fall under Acquisition.

Production is the actual delivering of the task you are hired for, so in your case the web site end result. Things that can be a bottleneck is your workflow, how you set boundaries, communication with your clients, scope creep where the project included x number of things and now it has grown to include several other things, delivering the launch training, domain transfer/redirect process, and so on.

Administration includes everything you need to keep the business running. Keeping records of income and expenses, doing the tax work, managing your team, taking care of legal aspects like establishing an LLC, privacy policy, and so on and so forth.

You need to find out what that bottleneck is, solve for it, and then move on to the next level. At each level, you will find a new bottleneck, either in the same category or in a different one. Round and round this goes!

Example of My Bottleneck

Let me give you an example of what I am currently facing in my business. I have a web design business where I am serving clients in a variety of ways. There are full website builds, smaller redesigns, quick fixes and tweaks, third-party app integration and one to one trainings or hourly packages. My previous marketing efforts are paying off for my design business as I have clients who find me and hire me. And now I am running into a bottleneck.

My bottleneck: hitting a revenue and time ceiling with 1 to 1 design projects.

The bottleneck is that I can only serve so many clients in the number of hours given. My time is limited and with 1 to 1 client projects so is my revenue. I am working for dollars in exchange of hours and so this is to be expected. I can continue like this and that can work fine. But I aspire to create more breathing room in my schedule. I aspire for more time and I want to find leveraged ways of serving so I can earn more as well. That’s where my bottleneck is.

That’s one of the reasons I created the Millionaire Web Designer Program so that I could serve more people in the limited time that I have while increasing my earnings. But now I am running into a new bottleneck.

New bottleneck: I am still building an audience base of web designers and I am at the early stage of marketing.

So my new bottleneck is marketing and finding the budding web designers for whom my offer can be really valuable. Once I can find them, build the like, know and trust factor, then we can work together in building their web design business.

This type of bottleneck is typical of any new business where you do not have an audience or a client base. So your first step is to find the right marketing tool that will help you find the clients for your product or service. New web designers face this problem where they have the skills and the desire to serve but don’t know how to find the clients who will hire them. Once you solve for this bottleneck, then you have made it to the next level. Later on that new level, you will solve for the next bottleneck such as communication, workflow, finance management, leveraged services/packages and so on. But for now, you have made progress!

So if you are new web designer working on creating a consistent income stream with web design projects, there’s one question I want you to ask yourself:  

What Bottleneck Am I Facing In My Business Right Now?

Is it that you don’t have your first client? (See blog 085 for a Client Finding Strategy you can put into place today.) Or you have clients but you are not scheduling them properly and finding that you are overbooking your calendar. Or you find a client, work for them, then you have no clients and you are in acquisition mode again. Then you get a client, deliver their website and after the project is over, you are back in search for the next client. Tell me in the comments what your bottleneck is. I will be happy to give you laser coaching in the comments to help you forward!

If marketing is a bottleneck for you, I want you to brainstorm ways you can get more eyes on your business. What kinds of things can you undertake so that you can get seen? There are many different options from creating content on your site, to guest-posting, to finding platforms where you can present your services, connecting with your existing network.

This is how you apply the Business Bottleneck Breakthrough Strategy to open up the revenue flow. Use this strategy and unlock the next stage in your business.

You have a dream to build a thriving web design business? You can make it happen!

Peace,
Sophia