069: Dare to Create - Two Questions to Ask Yourself Before You Create New Content

Today, I just wanted to share some thoughts that have been lingering in my mind about online business. And I hope that what I am sharing with you today will help you in your own journey as a self-employed business owner or a freelancer.

Click below to watch video:

I have been running my business since 2016 and it has taken quite a number of twists and turns. I’ve even closed down my business in the middle of this duration because I was burnt out and overworked. I have made some changes over the years and one of the things I have learnt that is so important for growing my business and growing myself as an individual, as a business owner is to keep showing up - to keep PERSISTENTLY showing up. I say that with a lot of love and lot of understanding because I know it is not an easy journey, especially, if you are doing a 9-5 gig and working on your side hustle which is your online business. It is not easy. And on top of that if you have family and community commitments. We fill our lives with so many things to do, sometimes out of choice, sometimes out of the fear of missing out and sometimes that’s just the responsibilities and obligations that our lives contain. What I want to say with that is that I do understand that it is not easy to keep showing up. In fact, it is a road filled with challenges. If you can keep the goal, why you are doing the things you are doing in your business - may be you want to pay off your mortgage, or you want some extra cash to pay off your debt, may be you want to build your retirement savings. Perhaps you want to be free from a 9 to 5 commitment and travel the world. Or even stay wherever you are but not have to commute to work - just roll out of bed and start working or a combination of all of these. Whatever your goals are, identify them and keep them in mind. And then find a way to commit to showing up.

One of the areas where we need to show up is in content creation. This is quite a controversial topic because a lot of people out there including digital marketers will advise you to do ads and speed up the process of building your site/business. And I am not against that at all. But I do believe that you need to create content that shows your authority, your expertise, and your skills. You need to create content even if you believe that you are not yet a master of the topic you are teaching. No matter what you are teaching, if you know how to do it, there will always be somebody else who is still learning. You are always a few steps ahead of someone who is trying to learn something that you’ve already accomplished. So, just show up and lend a hand to the other person who is right behind you, even if you are just a few steps ahead you can reach back and lend your hand. Apply that in the topic of your expertise of what you want to share and teach.

One of the ways we fail to show up is because of fear. The fear can be of so many colors and so many variations. It could be the fear of showing up on camera because you are concerned about how you are going to look and how you are going to be perceived by your audience. You may not like how you like. You may not like how you sound. You may not be confident in your public speaking skills. You may be overly critical of yourself. That is all part of being human. You will learn just by doing that you start to love and appreciate yourself more.

My first video I made about eight years ago was pathetic! I look back and see that there was no creativity. It was my first attempt at making a video for YouTube. But I appreciate myself for doing that, for taking that first step, no matter how I novice I was at the time. It has helped me to grow. It has helped me to take my first step and start a long journey which I’ve now come far ahead now from where I started. Each time I made a new video, I appreciated myself more, I appreciated myself for making the effort and for daring to create, daring to speak, daring to show up and daring to present myself to the world. It’s not an easy process as you may understand, as you may recognize yourself. At some point, you may have felt that too. It’s challenging to pick up your pen and write something or to type something on the computer and put yourself out there. But it is absolutely important. And I’ll tell you why.

Why is creating content important?
The first reason is, as you create content whether it is an article or a video, you are going to learn what you already know. You are going to feel more confident in yourself. You will have a portfolio of content created over time. It builds up so quickly, one article at a time, one video at a time, one podcast at a time. You will see that you’ve created a body of work that you will look back and feel proud of, feel content with, feel a sense of fulfillment. No amount of money is going to give you that fulfillment that a sense of looking at your work and seeing how you have progressed, how you’ve become better, how you have helped other people, will give you. That gives me a great sense of fulfillment.

Another reason you need to build your content portfolio is for that potential client, that potential customer out there who is looking for your services, who is looking for a course you’ve created. But they’ve just run into you. They have just found you on the web - just scrolling. Google show your site and now they are on your site. They are very close to hiring you, or very close to purchasing from you or even subscribing to your newsletter. But they want to know who you are. They want to know do you know what you are talking about. Do you have the skills, the expertise, the knowledge? Are you the person that’s going to help them move from point A to point B. And for that your portfolio of content will be testament to your skills and expertise. They will read a few of your blogs, they will watch a few of your videos. They will get a gut instinct, a feeling in their stomach or in their heart, a sixth sense that says, “Yes, you are the right person and I am gonna go with you”.

This happens over time, of course. It will not happen with one or two blogs and videos.. You need to persistently show up and create that content. It’s not easy. It’s not easy at all to constantly come up with ideas. But if you can think from the point of view of the person you are creating this content for. Just think of one person - a friend or a colleague. It could be somebody you think could benefit from what you are creating. Just think, what is the problem that I can solve for them. What do I know that I can share that can help another. I have these two questions on my board, every single day. It always stays there. It says, “Who can I help today? and How can I help someone today?”.

If you can think about these two questions, ideas will start flowing. You will be inspired and you will start writing an article. You will start creating a video. Sometimes the content that you create will be a help to your own future self. For me, two weeks, two months or two years down the road, I will look back and I will be inspired by the words I say today. Because there will be moments when I am confused, when I am not sure of myself or doubt my work or wondering what should I talk about. I will look at this video and I will be reminded taht I only need to think about: Who can I help today and How can I help someone today? That’s it.

No need to worry about whether my subscriber is brand new to the topic or they are advanced and whether I am going to lose them because I talk about a topic that do not connect with. Don’t worry about it. I say that because I myself have faced these kind of thoughts. My list, the people on my email list are a variety of creatives, a variety of entrepreneurs, some of whome are brand new while some have made more progress and some are pretty advanced. Different content I create speaks to different people on my list. Sometimes I run into this question myself: If I create this video on this topic, am I going to alienate the beginners or am I going to push away the advanced people? And what happens is that I become paralyzed and I don’t create anythin at all for a while because I am figuring out how to please everyone and how to serve everyone. In fact, that’s just serving no one. When I am not creating content I am not helping the beginners, nor those in the middle nor those more advanced because there is no content to look at. This kind of thinking is just a form of doubt, a form of sabotage that comes on your journey as you build your online business. This is just one example. There are different kinds of questions and doubts that will appear and create a roadblock on your progress. So what is important is to recognize them and to move through them. Keep going, keep showing up and stay close to your purpose, your why, the reason why you have set up this whole online business in the first place.

Once you stay current with that, stay familiar with that why, that purpose, then ideas start flowing and you are filled with more energy and motivation to do the job you said you wanted to do. So I want to encourage you to continuously create content, to show up and help the people that are coming to your website or your blog. Help them with something that you know that can be of assistance to them, that can take them forward on their journey.

With that, I wish you all the best. Thank you so much for watching, come back to my blog again and subscribe to my newsletter to keep up-to-date, if you like. Over all, dare to create - that’s going to take you a long, long way.

My biggest lesson ⎯ Keep Showing Up Consistently

In summary: Creating content is not easy but vital for many reasons. Keep showing up consistently and you will grow your business by serving your audience.

Your Turn:

What do you think of the message in this blog article? What kind of mind set challenges have you faced or overcome. What kind of content do you create - blog, video, podcast or a combo. Chime in, in the comments below. I’d love to hear from you!

~ Sophia

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068: How I increased my pageviews by 113% in 5 months

Creating content for your readers is an important part of growing your business and website traffic. That's something I learned first hand this year after analyzing my website stats (statistics). 

In this blog, I share with you the exact numbers from my Analytics panel (yes, screenshots are included) and the exact steps that I took to achieve a 113% increase in pageviews when comparing the first five months of 2018 and 2019.

My biggest lesson was "Publish useful content weekly" and "Look at your own path of progress." For the full story, see the rest of my blog:

Content creation is a vital marketing tool for your business

In this online era when it seems that every Tom, Dick and Harry looks up things on the internet for every aspect of their lives, it is inevitable that you would want a website for your business or organization. If you have a website with 3 to 5 pages describing your mission, presenting a way to be contacted and other general information, you are way ahead of the curve already. According to a survey conducted by research company, Clutch, a huge percentage of businesses in the United States still do not have a website. With a website, you now have an online presence and a digital business card that can be accessed from anywhere in the world at any time of day or night. Of course, I can help you create a beautiful site in 2 weeks or less.

Unfortunately, simply having a digital business card is no longer sufficient if you want to reach a wider audience, sell your services/products, enroll new members into your programs or fill the donation boxes of your non-profit organization. You need to have a content strategy for your website and regular content that’s periodically updated. I will tell you the benefits of having content on your site in just a second below.

What kind of content are we speaking about?

If you are not already creating content or are hearing this for the first time, you may be wondering, “Sophia, what do you mean by content and where do I start?”

By content, I mean any published material that informs your readers, potential clients, potential new members and any relevant stakeholders about your company or organization. This material can be in various formats including:

+ text articles also called blog posts,
+ videos (either in the form of tutorials, product presentations, interviews, event coverage and other visual content),
+ audio content such as podcasts
+ live webinar style trainings
+ or a combination of the above.

You start with one of these formats that best fits your current goals and business situation. Text articles are the easiest to begin with so if you are starting out make weekly blog articles your first goal. Regardless of what format you use, what is vital is that you create this content on a regular basis.

Your tasks:

1| Pick a content format (example: blog or video)
2| Pick a publishing schedule (example: weekly, biweekly or monthly)
3| Stick to it for 2 years to see results (super important)

The topics covered in your content can focus on a mix of themes that help your reader in some way. Ideas for content topics include:

1. Product/Service presentation/demonstration
2. Informing or educating your audience
3. In-depth studies that present a relevant topic in detail
4. Solve a specific problem (without the need of purchasing anything from your business)
5. Case studies of past clients/projects
6. Interviews with other users of your products or thought-leaders/experts in your industry

Types of content I create for my readers

I tend to create video and blog content on my site. My blog articles that are around 1000 to 4000 words. (The word count on this blog is 2688). My videos (also embedded on my YouTube channel) can be anywhere between 5 to 15 minutes long. Long-form articles have been known to be good for SEO but my aim is not to reach a certain number of words in each post but rather to focus on clearly presenting a certain topic or theme that is helpful to my audience. So as a rule of thumb, write as long or as short as you need in order to clearly and concisely solve a problem for your reader.

You will notice that on my website, I create content that:

1. Shows my readers how to technically use the Squarespace platform for building their website
2. Shows my readers how to leverage their website to build an email list
3. Shows my readers business lessons that I’ve learnt that can inspire them in their own business
4. Educates my readers on website-relevant themes such as SEO for increasing traffic, leveraging their website to save costs and growing their online business.
5. Demonstrates design tips for their online presence using free tools (for example: how to design an email header without Photoshop)

All in all, the aim of my content is to help online entrepreneurs and non-profits leverage their online presence to best serve their readers and clients and as a result to grow their revenue as well as create a positive impact for their communities.

The many side-effects and benefits of creating good content

Creating good content has many benefits, both for your business/organization and your clients or potential clients. It truly is a win-win approach when you make serving your readers the goal of your content, not serving yourself as the goal. I have a list of blog articles ideas that I routinely collect on my product management app, Asana, but when I sit down to write a new blog article or create a new video tutorial, I ask myself, “How can I help my readers today?” Then the right topic emerges. Asking the right question, as they say, is key to finding the right answers. Here are some specific positive side-effects of creating good, helpful content so that my readers and clients can:

1| Experience my teaching style: Potential workshop or course students can have a taste of my teaching style so they know what to expect when they purchase an online course or register for a live workshop.

2| Assess my skills before hiring me: Potential clients can see an archive of past content to assess if I have the skills and knowledge to solve their business/organization problems before they invest their hard-earned money to hire me.

3| Save money: My current clients can save money as they can find solutions through my archive of video tutorials and blog articles that solve their problems. They can follow the step-by-step tutorials and implement themselves or delegate to a VA (virtual assistant) so they can rather reserve their resources to hire me for more customized services. Alternatively, they can feel confident in hiring me to do the same knowing that I an effectively solve their problem.

4| Feel good about working with me: All of this builds the like, trust and know factor and my potential clients see my business as reliable, competent and integral and my current clients want to continue to stay working with me.

And we haven’t even mentioned the major SEO benefits that your content brings to your website, helping your business to be found by more people who need and want what your business/organization offers. Nor have we spoken about how this positively helps to grow your email list.

Create Beneficial, Useful Content
As I mentioned earlier, the more you focus on how you can help your readers/clients, the better it is for your business in the long run. For example, one of my clients hired me to teach her how to add a video to the banner of her website. Then a past workshop student emailed me asking me the same. So I saw that this was a topic that was in much demand, so I decided to create a blog + video on that topic which can be freely accessed by both by my current clients and potential new ones.

Not Richard Branson but I follow his philosophy
Some may ask, “why create content that shows something for free when you actually can be hired for doing the same thing?” My answer is simple. I am clear about my aim in my business and that is to be of service. My aim is to help my client. My client can watch the free video tutorial on YouTube and that helps her. But if my client writes me and says, “Hey Sophia, I saw your video on YouTube on how to add a video banner, can you implement that on my site? I have a million other things I need to take care of”. This has happened in real life where I made an in-depth video showing how to step-by-step achieve something and then one of my past clients emailed me. She wanted to hire me to implement the exact same thing for her business.

So now, I have helped my client by freeing up her time. That’s a very fulfilling feeling. Imagine how awesome it is to free up someone’s time - time that is such a rare and dwindling commodity that we all want more of. What good karma you’ve created for your own self by saving time for another business owner. And my aim to of service has been achieved in both scenarios (free content and being hired). Now, I am no Richard Branson who wrote in a recent article that he didn’t start Virgin to make money, rather to make a positive difference in people lives. But I hope you are following my motivation here clearly because this way of thinking will go a long, long way for your business and your own life.

How I increased my pageviews by 113% in 5 months by creating useful regular content

Seeing real data is the best proof! Creating good, regular content has been vital for an increase in traffic for my website. To give you some real evidence, I want to compare the first five months of 2018 to the first five months of 2019. Right now, we are still in the middle of 2019 so comparing all 12 months of 2018 to the five months of 2019 doesn’t make sense to me. Of course, the period June to December of 2018 had a compounding impact on stats for this year so this analysis is not without incompleteness. But it suffices for the point I am making here ⏤ publishing regularly will positively benefit your traffic.

[Jan 1, 2018 - May 30, 2018] Vs. [Jan 1, 2019 - May 30, 2019]

The screenshot below is from my Squarespace Analytics page where I can see the traffic information for my site for the period of January 1st, 2018 until May 30th, 2018 (the first five months). And then below it, you will see the stats for the same time period in 2019 - Jan 1st till May 30th.

Here are the 2018 stats for the first five months:

And now compare, my 2019 stats for the first five months:

You can see that my site generated:

2018
Jan to May

1,646 Unique Views
2,017 Visits
3,962 Pageviews

2019
Jan to May

3,808 Unique Views
3,914 Visits
8,448 Pageviews

You can check your own website traffic stats by visiting your dashboard and navigating to the Analytics> Traffic panel.

Clearly, all three data points saw an increase. When I calculated the percent increase, I found that my website had landed 113% increase in pageviews for the 5 month period that we are comparing here.

To calculate percentage increase, you first figure out the difference between the old and the new data, then divide the difference by the old number and then multiply by 100.

Unique Visits

3808-1646 = 2162
2162/3808= .567
.567*100 = 56.77

57% increase in Unique Visits

Visits

3914-2017 = 1897
1897/2017= .94
.94*100 = 94

94% increase in Visits

Pageviews

8448-3962 = 4486
4486/3962= 1.13
1.13*100 = 113

113% increase in Pageviews

So you can see that for all three data points, my website generated a double or triple digit increase: 113% increase in Pageviews, 94% increase in visits and 57% increase in Unique Visits.

The simple way to increase traffic to your site: blogging consistently

To try and make some correlation of the increase in my stats with the content I published, I reviewed my Blog Archive to see how much content I published for the same time period (Jan - May) in 2018 and 2019:

2018 Blogs + Videos

4 Blogs from Jan to May
14 total from Jan to Dec

2019 Blogs + Videos

17 Blogs from Jan to May (18 counting this blog post)
? total from Jan to Dec (we are still in May 2019)

Comparing my content creation for 2018 and 2019

So here you see, that for the 2018 time period (Jan-May), I published 4 blog articles and videos whereas in 2019 (Jan-May), I published 17 blogs. That’s 13 more blogs published in the same time period. In fact, that’s more than what I published in the entire year of 2018 (annual total of 14 blogs).

I created four times as much content than the prior year to yield 57% increase in Unique Views. My goal was to create weekly blog + video in 2019 so I should have actually published 21 blogs by May but instead published 17 till now (18 if you count this post which was published on the last Thursday of May). I am still missing 3 posts from my 21 goal and that’s because I missed on content creation in the whole of March and the first part of April due to an unexpected surgery that put me in bed for 4 weeks. Considering all that, I am pretty happy to have 18 published articles this year so far ⏤ a majority of which are long-form articles plus most of them come with a video tutorial. I really gave it my all! :)

Compare yourself with yourself; not with others

Now for some of you these stats may be too little or too big. But that’s irrelevant to me. I have spent far too much time comparing myself to others and it has only pulled me down. The mind wants to compare ourselves with others’ journey but there’s really nothing to compare. We are all on our own unique journeys and although we can be inspired by the success of others and celebrate with them, we mustn’t measure our worth by comparing with others. We need to make our own experiences and learn from them. It is helpful rather to look at the path we have taken and how far we have come. Mistakes are learning lessons and indicators of what we need to change in the future.

The stats I shared with you today are by far not anywhere close to where I want my website traffic stats to be at but what’s important is that I can see how much progress I have made already and have assessed what exactly led to it. Publishing regular content this year has yielded a 113% increase in my Pageviews and that’s a stat worth noting as I continue my content creation plan of action for the rest of the year. Now for me, it is just about following what works and doing it consistently while keeping eyes on my own path.

My biggest lesson ⎯ Publish Useful Content Weekly

In summary: That in a nutshell is my biggest lesson. Focus on helping your readership. Focus on creating useful content. Publish weekly. Look at your own path of progress. I hope you, too, will be inspired by this blog and what I’ve shared today and will begin work on crafting your very own content strategy or redesigning an existing one.

Your Turn:

What do you think of the message in this blog article? Do you have a content strategy? If so, what format do you publish in and what topics do you cover? Chime in, in the comments below. I’d love to hear from you!

~ Sophia

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067: Three things you should know about doing a live workshop series

Recently, I conducted a three-part live workshop series (90 minute each) called “Host Your Course”. I enjoyed doing it very much but also learned some important lessons. I’ve decided in which scenarios I would use a live workshop method and in which scenarios I’d rather use the online course method. I share all of that in this blog article to help you in your business when it comes to creating paid information products.

Three Lessons I learnt from doing a live workshop series

I will break down my top 3 lessons for you but before I dive into it, a word on why I chose a live workshop method.

Four Types of Online Teaching Methods

When it comes to creating a paid information product online that teaches something to your students, you have a multitude of options:

1. You can create an ebook/PDF
2. You can create an audio course
3. You can create an online course that includes video, audio and PDFs
Or:
4. You can do a live online workshop

The Live Workshop Method (and why I like it)

The Live workshop method entails setting up a workshop online using one of the many conferencing platforms such as GoToWebinar, Crowdcast or Zoom which is my preference). These are affiliate links.

You set up a live session, send over the video call link to your students via email or place it on a course home and then, at the set date and time, you do the live training. My live workshops include both a slide presentation as well as a live demo on the Squarespace platform. I love Zoom because it allows me to record the presentation with ease and do screenshares without going into a crazy picture in picture mode (like it happened to me when using Crowdcast). Zoom also saves me a copy of the chat interaction so after the workshop is over I have the chance to review any questions or comments from my students.

Good for the instructor: I really enjoy the live workshop method because I get instant feedback from my students while I am teaching something. I get to learn at what parts during the workshop a question came up for my students. This way I can improve my presentation, clarify the message or demonstrate the skill better. It is a great learning tool for me as an instructor to refine my material and teaching style by listening to my students’ questions and needs during the workshop.

Good for the student: This style is enjoyed by the students for the instant feedback aspect as well. They join the session live from anywhere in the world as long as they have good internet access and they can ask questions via video (optional) or in the chat box. While I am showing something on the backend of my Squarespace site or a demo site, they can ask a question to clarify something and right away get the answer instead of having to move through the material with lingering questions in their mind.

This method has worked very well for my 90-minute interactive live workshop, Squarespace Fundamentals which I have been holding several times a month since May of 2018. So I decided to use the same method for my 3 part live workshop series Host Your Course as well. And here’s what I found:

The obstacles I ran into when hosting three live sessions of Host Your Course

Because I enjoy the live interactive format as the instructor for Squarespace Fundamentals, I decided to use it for my larger training Host Your Course as well. It was a good thing that I gave the live workshop method a try but when I launch this course again, it will be in a different format (I explain why below).

When I held the three-part live workshop series, I ran into these obstacles:

Obstacle #1 The microphone (despite being a brand new one) had a glitch that showed up only in the recording. The audio kept repeating certain phrases during the entire training which doesn’t make for a good user experience. I couldn’t fix this as I found out only after the session was over. I have to go back and redo the entire session for my students so they can have a good recording to watch later on.

Obstacle #2 Because the live trainings happen on a specific date and time, any emergencies or calendar conflict would derail the workshop. In my case, I had double booked on the third and final session. I had to pre-pone the workshop but that means if students can’t make the new date, it’s not fair to them as they committed to the date I had initially announced. I learned from this experience that doing live sessions demands a lot from me and if there’s any emergency or a scheduling conflict, I will run into further issues.

Obstacle #3 I ran out of time in one of my 90 minute session while didn’t have enough material to fit one of the other 90 minute sessions. Because I was doing this three-part live workshop by following a theme, I divided up the three sessions by topic, not realizing that in practice, demonstrating the first part would take more than 90 minutes. On the other hand, one topic took up only 30 minutes. So this was out of proportion and not quite a smooth process as I’d like to have. Of course, I could have planned this better and done some test runs to find out I had only 30 minutes of content but I didn’t do it and now I learn from it.

3 Learning lessons from the live workshop series method experience

So although the live workshop method is great for a one-off 90 minute training like Squarespace Fundamentals, it doesn’t work for a longer training like Host Your Course that is spread over three weeks as it didn’t allow me room for fixing tech issues, for dealing with life and business emergencies or errors (like double booking), and for harmonizing the amount of content that can be taught in each session. The online course method (with pre-recorded content) is what I’ve decided to go with when I launch Host Your Course next time.

The Online Course method is great because:

1. Tech problems can be fixed easily: If a microphone fails or I run into other tech issues, I can simply go back and fix it. When the content is pre-recorded I can check the tech with great fluidity and correct any issues, before the content goes live. This is much better user-experience and better for the learning experience for my students.

2. It’s more forgiving when running into emergencies or scheduling conflict: If I have to take care of something out of the blue one afternoon while preparing the recorded materials, I can easily move my schedule into the evening or the next day. This is not something I can do when I have a pre-determined time and date for a live workshop. Doing an online course with content that’s pre-recorded gives the most flexibility when you also have other responsibilities that suddenly want your full attention (parents with little kids know this well).

3. It allows for better content planning: When I have the content recorded, I can have as many lessons as needed within each module to cover the points I want to cover. If one module has 3 lessons and another has 5, it’s not an issue at all. The content is still arranged by topic and has greater cohesiveness than what I experienced in a live workshop mode where one session had only 30 minutes of content, for example.

My biggest lesson ⎯ Be kind to yourself

In summary: I hope that when you think of turning your knowledge and skills into a paid information product, you will consider my experience in hosting live workshop series. The live format is great of a one-off 90 minute trainings but an online course with recorded material works well for a more in-depth training.

In the end, it’s important to try things out, reflect and learn from it and give yourself a break. Don’t be too hard on yourself when things don’t go smoothly or as planned - that’s life and all we can do is be kind to ourselves, learn from our experience and give it another shot. :-)

Your Turn:

Chime in your thoughts in the comments on what approach you’ve used and what you will consider for your next online information product. I’d love to hear from you!

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